Our Mission Statement

West House offers a warm and caring atmosphere with friendly and efficient staff who take pride in fulfilling the personal comfort and needs of all residents, allowing them to enjoy a quality life within their capabilities so that every resident may live their life to the full.

Aims and Objectives

West House has been providing residential care since 1987. Many have chosen to make this their permanent home whilst others stay for shorter periods of time to convalesce or to have a break from home. Our High Standards ensure you benefit from individualised care, provided in a courteous and friendly manner. Our 24-hour care provided is designed to build on your own strengths and wishes together whilst continuously seeking to improve your quality of life.

West House welcomes clients of all faiths and the Home Manager and his team comprising of a Customer Services Manager, Senior Carers and Carers are trained to work with you and your relatives to assess your capabilities and agree a pro-active health care plan. This will have clear goals to deal with your health and care needs, which will help you, enjoy the benefits of your independence and develop your capabilities to live life to the full.

To help you settle in at West House, you will have your own Key Worker – a member of staff who will take time to get to know you personally and will support you and your family. Our staff are selected for their warmth and friendly personality and dedicated to their work. Our team includes a Home Manager, a Manager, trained care staff, chef and a cleaner/maintenance. There are staff providing round the clock 24 hour care who work together to develop your personal care plan, which records any special health care, medication and dietary requirements. You can continue to use your GP and visits by chiropodists, physiotherapists and other health care personnel can be arranged as and when required.

The arrangements for health and personal care ensure that the resident’s privacy and dignity are respected at all times, and with particular regard to:

PRIVACY: The right of a resident to be left alone and undisturbed whenever they wish.

DIGNITY: The understanding of a residents needs and treating them with respect.

INDEPENDENCE: Allowing a resident to take calculated risks, to make their own decisions and think and act for themselves.

CHOICE: Giving a resident the opportunity to select for themselves from a range of alternative options.

RIGHTS: Keeping all basic human rights available to the residents.

FULFILMENT: Enabling the resident to realise their own aims and helping them to achieve these goals in all aspects of daily living.